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If you have a need to contact your customers or prospects over the phone and keep track of when the call was made, who made the call, and what was the result of the call; CCM is the application for you.  Annual licenses run as little as $99 per month!*

Customer Contact Manager (CCM) Allows you to:

  • Upload customer or prospect call files and distribute them to multiple employees, branches or departments.
  • View detailed reports on the effectiveness of your calling campaigns at any level within your organization - in real time!
  • Automatically load new accounts into CCM and place new customers into a 2-2-2 Onboarding campaign to be contacted after 2 days, 2 weeks and 2 months.
  • Send referrals to the employee or department that can best meet the customer's needs.
  • View detailed information about a customer relationship including historical notes about all contacts within your company.
  • Store multiple ways to contact a customer, such as Phone number, Email, Facebook, Twitter, and LinkedIn addresses.
  • Capture and display Do Not Solicit requests by your customers.

*The annual license fee for CCM is $1,188 with a minimum 12-month commitment.  All licenses include initial implementation and set-up, admin training, technical support, and system upgrades.

 

 

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